Hospitality Supervisor

About the Role

This role is eligible for the Campus Services New Starter bonus (£1,000)* and Campus Services refer a friend bonus. please note this bonus is pro rata for part time roles..

 In this role you will:

• Supervise the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times
• Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
• Maintain customer care and service standards and have an awareness of product knowledge and merchandising.
• Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.

The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training.  You will have significant front of house hospitality supervisory experience and demonstrate the ability to effectively lead and motivate team members whilst on shift.  You will have knowledge of relevant health and safety regulations and experience in stock management (including stock control, portion control, ordering and controlling wastage).  You should also have excellent organisational, communication inter-personal skills, with the ability to remain focussed and efficient in a high-volume environment. 

Flexibility is important and the role includes early morning, evening and weekend working on a 5 out of 7 days per week contract (36.5 hours per week).

About your ideal candidate

The successful candidate will have experience of supervising and excellent standards of customer service in a customer focused environment. You will have experience in providing team members with operational training. You will have knowledge of relevant health and safety regulations, licensing laws and work well as part of a team. You will need to demonstrate the ability to remain calm under pressure, as it can be extremely busy over peak periods.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a bonus. This is payable the month after successfully passing your six month probation. 

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’  when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you.

*Both bonuses are subject to terms and conditions. If you have any questions regarding the T&Cs, contact campusserviceshr@bath.ac.uk

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