IT Support Technician

Part Time Permanent (14 hours a week)

Location: All University of Southampton UK Campuses

Are you a passionate tech enthusiast eager to start your career in IT? We are looking for a tenacious individual to join our expanding support team as we revolutionise the way we provide IT support. If you're looking for your first job in IT, this is a perfect opportunity. We value your skills, knowledge, and enthusiasm above all else – experience is not required.

About the Role

As an IT Support Technician, you’ll play a crucial role in supporting the University’s 13,000 Windows, Mac, and Linux computers, helping academics, staff, and students resolve a wide range of technical issues.

You'll be part of a dynamic environment where every day presents new challenges. Depending on your assignment, you may work within any of our three IT support teams:

• Service Desk – Providing remote support via phone, email, and chat (this role)
• Outreach – Delivering in-person technical support at desks, labs, or other on-site locations.
• Tech Hub – Offering face-to-face support at our drop-in hubs.

All teams work at the same skill level providing the same fast, effective solutions, resolving issues on the spot whenever possible.

This vacancy is a job share in the Service Desk team based at our Highfield campus in Southampton (we do not offer hybrid working contracts). There are 14 hours per week available between 8am and 6pm.

What you’ll do

• Provide support for the University’s staff and students in the use of just about any technology they need for their work or studies.
• Support systems including Azure, Office365, SharePoint and a wide variety of other applications and network services.
• Take ownership of support incidents and use your troubleshooting skills to see them through to resolution.
• Provide advice and guidance that enables our customers to harness the full power of the available technology.

What you’ll bring

• Your knowledge of troubleshooting problems with a wide variety of technologies.
• Your clear and reasoned approach to problem solving. 
• Your coolness under pressure.
• Your exemplary interpersonal skills, both verbal and written. 
• Your fabulous customer service skills.
• Your genuine passion for technology and desire to keep learning.

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Team Manager IT Support)

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