Transformation Lead

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13^th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

To achieve the University’s long-terms strategic goals, we are establishing a Service Excellence Programme to significantly improve our student and staff experience. This multi-disciplinary programme team will span across Transformation, People & OD, Finance, Planning, Insights & Analytics, and Programme Delivery to activate a programme of change with substantial impact across the University of Glasgow. 

The Service Excellence Programme is focussed on delivering ambitious outcomes that drive real benefits for our students and staff by improving both our internal and externally facing services. We will create simpler and more effective ways of working that simplify our organisation and put our users at the centre of service delivery. We are looking for individual experts in their field, looking for a challenge to work with University teams to deliver change in a complex organisation. Our ambition is clear, to make a significant difference in how we work and what we do, utilising technology and data to create sustainable solutions while focussing on building capability in our people to make sure we are ready for the future. In doing so, we will support our colleagues to deliver what really matters - excellence in teaching, research and the student experience.

Reporting to our Senior Transformation Leads this role will work in collaboration across the Transformation Team, and key stakeholders across the University, the Transformation Lead will act as the day-to-day ‘business owner’ for projects, or specific deliveries, within the Transformation Portfolio. We’re looking for someone with leadership experience within complex multi-year change initiatives. The postholder will have significant experience within programme and project work, be able to adapt their approach depending on the challenges in front of them. An inspirational and outcome-focused individual, their purpose is to keep projects on track, working alongside a cross-functional group of stakeholders from across the University to inform, influence and shape projects that deliver measurable benefits. Adept at working as a leader, matrix managing resources from diverse backgrounds able to create a cohesive project team aligned to the transformation ask and delivery of agreed outcomes and benefits.

This post is full time (35 hours per week) and has funding available until 31^st July 2027 in the first instance.

Apply online at: my.corehr.com/pls/uogrecruit/erq_jobspec_version_4.jobspec?p_id=156411

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

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