Solutions Analyst

Our University

Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.

The Role

We have a great opportunity for an experienced IT support professional who is self-motivated and adaptable to join a small team. We support, build and develop modern technology based solutions ,to ensure the efficient operation of the organisations standard business operations as well as contributing to the delivery of a significant programme of digital transformation.

The IT Solutions specialist will support, manage and develop the organisations desktop and mobile computing devices and labs (Windows and Apple Mac) as well as its key desktop and enterprise software platforms.

The role will also be involved in developing custom solutions using new and emergent technologies to empower and transform the organisations digital capabilities including digitisation of processes, automation, workflow, IOT Technologies, machine learning and AI, virtual workspaces and virtualised application delivery systems. 

The Candidate

You are qualified, and have experience of delivering and supporting services in a mixed Windows & Apple Mac environment.   

You have an understanding of the operations, and support and development of IT technology

You have experience for working in an Educational environment would be advantageous to this role although this is not essential.

You have experience of regular face to face engagement with stakeholders is also an advantage.

Key Responsibilities

• Provide 2^nd/3^rd line support of Windows and Mac devices including troubleshooting complex faults with software and hardware
• Manage the client environment with centralised tools (AD/Entra and Intune)
• Desktop and Enterprise application management - Install, Configure, Licence Secure, upgrade and support. Renewal and procurement of software.
• Office 365 Systems Administration – Management of operational administration activities including provisioning, configuration, security and licencing.
• Device Support – Working with suppliers and vendors to support specialised hardware (Laptop Lockers, Smart Campus and IOT Devices, Digital Signage displays). Asset management of end user devices.
• Solutions Development – Building custom solutions to solve business problems or innovate business processes (i.e. Interactive chat bots, Automation of workflows, PowerApps etc)
• Creation of end user and system administrator documentation
• Providing training and guidance on the use of current and new technologies
• Operational Testing of technologies and products
• Conducting cyber security threat checks using centralised tools

We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve.

We particularly welcome applications from ethnic minority candidates as they are under-represented at this level in this area

Further details:

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

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