Student Support Officer

Contract: Fixed term until 31st August 2025

Would you like to work for an organisation steeped in history but focused on the future and recognised worldwide as a centre of excellence? An organisation that promotes a healthy work/life balance and recognises and rewards achievements? If so, then Norland is the place for you.

Our TEF Gold-rated award-winning early years undergraduate degree and integrated diploma programme is world-renowned for delivering outstanding teaching, learning and outcomes for our students. We were granted Taught Degree Awarding Powers (TDAP) in 2019 and offer our own BA (Hons) Early Childhood Education and Care degree alongside the prestigious Norland diploma. We recently won the UK’s top Small or Specialist Provider award at the 2024 Whatuni Student Choice Awards, our fourth win and seventh consecutive year in the top two. In 2021, Whatuni named us the top university in the UK for Enhanced Graduate Outcomes. In 2022, we won the Inspiring Course award at the UK’s Independent Higher Education Awards.

We are looking to appoint a full time Student Support Officer to join our busy and thriving Quality, Standards and Registry department on a fixed term basis to provide holistic support to our higher education students and to signpost to other support services as necessary, ensuring a sensitive and supportive approach to equality. The post holder will also hold responsibility for collating and sharing information regarding the learning needs of individual students, as well as providing teaching of academic skills to student groups.

This is a pivotal role which ensures high quality support for our students. You will need to be qualified to degree level within a relevant discipline and have experience supporting higher education students, in particular neurodiverse students.

The post holder must have a high level of written accuracy and have practical experience of supporting students in Higher education. Experience of supporting students using the Harvard method of referencing would be an advantage.
You will need to be a self-starter, with the ability to get on well with people, be highly organised in order to meet deadlines and work to a high level of accuracy in a fast-paced environment. A flexible approach to work and a friendly, approachable nature are key to being successful in this role.

Norland employee benefits:

• Generous holiday entitlement, including an extra day off on your birthday and 4 closure days at Christmas
• Free staff parking
• Free tea and coffee
• Occasional staff lunches
• Staff and departmental away days
• Income support scheme with access to an employee assistance programme (EAP)
• Discounts with Pluxee
• Access to a corporate health cash plan
• Access to a digital mental health and wellbeing service
• Option to lease an electric vehicle

To apply:

Please complete our online application form and submit this, along with a covering letter addressed to the Principal, Dr Janet Rose to norlandhr@norland.ac.uk. Providing a copy of your CV is optional.

For an informal discussion about the post, please contact Mandy Edmond, Vice Principal, Head of Quality & Standards and Registrar) on 01225 904053 or email mandy.edmond@norland.ac.uk.

For further information about Norland please visit our website at https://www.norland.ac.uk/work-at-norland/

Closing date: 9 am, Friday 4 October 2024
Interview date: Friday 18 October 2024

All candidates should ensure that they are available to attend an interview at any time on the above date before applying, alternative interview dates and times are not usually able to be offered.

Norland is an equal opportunities employer and is committed to building a culturally diverse workforce. Norland welcomes applications from individuals from groups who are underrepresented in education.

Norland is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults. The suitability of all prospective staff will be assessed during the recruitment process in line with this commitment. All offers made will be on the condition of relevant safer recruitment checks being conducted and in line with Norland’s policies and procedures.

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