Operational Co-ordinator - Fees & Awards

Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.

A little bit about Customer Services…

The Customer Service team is part of the Student Administration team and is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees. Customer Service also provides a front facing service to all students in the askUS referral lounge in University House and manages student queries through email and telephony channels. The Customer Service department is divided up into three teams which are Student Records, Events (Registration and Graduation) and Fees & Awards. This role would sit within the Fees & Awards team. 

At the very heart of the Customer Service team is the desire to provide service excellence to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.

So what will the role involve?

The Customer Service Operational Co-Ordinator will support the operational delivery of askUS services including referral appointments and other channels of student contact such as telephony and email. This will be done in parallel with other Operational Co-Ordinators and with the support of the Operational Delivery and Change Manager by assessing and analysing the demands of our student population throughout the academic year. The role will include the planning, realigning and real time management of resource to ensure we meeting the needs of our customers.

Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality.

What’s in it for you?

• Competitive salary - and excellent pension scheme

• An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!

• Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.

• Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.

If you have any questions about this opportunity, please contact Sara Wadee (S.Wadee@salford.ac.uk) or Sarah Donaldson (S.donaldson@salford.ac.uk)  for an informal chat.

Please note this vacancy closes at 23:55 on the date specified.

For more information and to apply for this vacancy, please visit: Operational Co-ordinator - Fees & Awards - University of Salford VX (tal.net)

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

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