Administrative Assistant (Dubai)

Professional Services Ethos

Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. Here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome Week or Graduation. 

In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager. 

Role Summary

This is a dynamic and demanding role and will involve considerable flexibility and the ability to prioritise and deliver tasks with a high level of accuracy and precision to support Senior Leadership and our wider campus community. 

Reporting to the Executive Office Manager, the Administrative Assistant will provide tailored administrative and operational support which will include providing an exceptional customer service, front desk operations, event coordination, procuring goods, and providing executive assistance. 

Main Duties

Front Desk Operations 

• Handling a busy front desk at the main campus reception to support the smooth running of customer interaction points within the campus supporting Business Development and Engagement and the Executive Office. 
• Welcoming esteemed guests and visitors to the Executive Office. 
• Answering and referring technical queries to the appropriate department when unable to provide guidance based on the information on the official website. 
• Act as a first point of contact when dealing with correspondence calls. 

Required Knowledge, Skills, Qualifications, Experience

• Educated to degree level or has a significant practical work experience evidencing the skills and ability to undertake the role. 
• Ability to identify and implement improvements to services and monitor performance output. 
• Experience of handling a busy front desk and reception with excellent customer service skills. 
• Highly proficient IT skills, in particular the ability to handle complex electronic diaries and emails, the wider MS Office suite of programmes including excel and PowerPoint. 
• Experience in Higher Education would be advantageous. 
• Experience in working with Senior Executives, Senior Management and C-Suite.

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working

Closes: 15^th September 2024

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