Student Recruitment Operations Coordinator

Student Recruitment Operations

We have two full time posts available. One permanent  and one fixed term until October 2025.

These roles offer the opportunity for hybrid working – some time on campus and some from home.

Summary of the role

Based within the Student Recruitment Operations team, the roles focuses on providing nurturing customer experiences across a range of enquiry channels for prospective students and stakeholders. You will be providing information, advice, and guidance to prospective students across a range of formats and channels. Working within a team of colleagues in similar roles, you will become a specialist in an aligned faculty area, with the ability to hold knowledge, and support across all faculties, supporting prospective students and University colleagues on a daily basis.

You will be joining our team at an exciting time as we create and build a first-class enquiries service at the University. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics. You will particularly be supporting the Student Recruitment Officer for Online Programmes, focusing on triaging potential leads, responding to enquiries, and supporting conversion of leads through the pipeline to enrol on online programmes.

In addition to enquiries, you will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year. Supporting the University's undergraduate and postgraduate recruitment ambitions, this work will include activity like online subject sessions and virtual open days, large scale on-campus Open Days and Offer Holder Days and applicant interviews.

You will build relationships across the Student Recruitment Operations team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.

About you

You will:

• Be proactive with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity
• Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders
• Be an effective communicator with demonstrable organisational and planning skills and some experience in working on events
• Your attention to detail and ability to provide clear and accurate information
• Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area 

Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.

Please ensure you read the Job Description for full details of this role.

Benefits

Including:

 39 days leave

• options for flexible working
• sector leading policies around maternity, adoption and shared parental leave 
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England 

Further information

For an informal discussion about the role, please contact Laura Drinkwater, L.Drinkwater@exeter.ac.uk 

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