Student Support Coordinator

Our Student Support Coordinator positions create exciting opportunities to join the UWE Bristol community and take a leading role in the delivery of student support 24/7/365. These roles sit within our newly established Customer First area bringing together teams who are the first point of contact with our students.

Teams within this area work closely with all Professional Services and Schools to deliver on the end-to-end journey for students, from application to graduation.  Our Customer First vision is: 

Our seamless and intuitive customer service delivers an exceptional personalised experience at any time and place.  

About the role 

Currently, we are recruiting for one Student Support Coordinator into our Student Support 24/7 Team. This role is fixed term until June 2026 and is based at our Frenchay Campus. As part of the Student Support 24/7 Team, this role will contribute to the daytime provision, which operates between 8am – 6pm Monday to Friday.

Student Support Coordinators form a key part of our initial response to student enquiries, ensuring students, particularly those who are disclosing complex situations or vulnerabilities, are heard, understood, and responded to effectively.  The Coordinators, who are expert in risk assessment, will respond to all enquiries as close as possible to the point of request, ensuring that issues are owned and resolved by the University through effective triage and collaboration with relevant colleagues, agencies or third parties.  Foundational to this role is the ability to listen, assess and reassure service users before initiating/coordinating an effective response, ie. that which reduces or removes the vulnerability of our students in terms of academic failure, withdrawal, distress, or personal harm.  The team will adopt a coaching approach to build resilience within the student community, ensuring students are fully engaged in their own solutions. 

The role is part of a team which responds 365 days per year, as such, there will be occasions when the role holder may be required to work during university closure days / weekends/ bank holidays by arrangement.

About you:

You combine knowledge and understanding of best practice in risk assessment, triage, and customer care.  You adopt a collaborative way of working with a coaching approach to connect into the resourcefulness and expertise of Professional Services, Academic Teams and NHS partners.  

A professional, you enjoy working at pace and are comfortable with complexity and uncertainty. You have excellent communication and influencing skills and establish credibility quickly with staff at all levels. You are passionate about higher education and can inspire your colleagues individually and collectively to deliver the best possible support for students. 

Where is this role based?

This post is based at our lively Frenchay campus.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Adele Wheeler email: adele.wheeler@uwe.ac.ukon

Interviews are scheduled to take place at our Frenchay Campus on 28^th August 2024.

This is a full-time, fixed-term post for 24 months, working 37 hours per week.

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