Systems Officer- Timetabling and Attendance

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered.  Please be advised applications made without providing a cover letter will not be accepted.

Background

The Timetabling & Attendance team are systems owners with responsibility for management, development, and maintenance of the Timetabling system (Scientia) and the Attendance Monitoring System (TDS). The team is responsible for: 

• Managing the annual teaching requests process for developing teaching timetables.
• Collaborating with wider institutional stakeholders, e.g., admissions and conferencing and events, on complex rooming requirements for non-teaching.
• Data and error investigation and analysis for timetabling and attendance systems.
• Support of day-to-day queries and maintenance of timetable and non-teaching requests
• Systems configuration, user profiles and workflow management.
• Design and delivery of training for timetabling and attendance systems and processes.

The team demonstrates a strong technical understanding of our timetabling and attendance systems and liaise effectively between IT, systems/end/service users and process owners. They collaborate with stakeholders across the university on Timetabling policies and approach to Attendance, being responsible for managing and maintaining them. The team has responsibility for production/co-ordination of system operational reports and for oversight and assurance of timetabling and attendance data quality. The team has responsibility for ensuring the system data is understood and effectively utilised by university staff through clear communication about relevant processes, procedures, guidance, and staff/student training.

The Role

As part of the Timetabling & Attendance team, this role reports to the Timetabling & Attendance Manager. They will become familiar with timetabling data, room inventory across all campuses and attendance data, plus associated system(s), contributing to work packages as assigned to meet agreed timeframes and objectives. They will support Systems Leads in planning of work packages, providing estimates on time required to complete tasks and reporting on progress.

Using a wide range of interrogation methods, the post holder will support monitoring and training of timetabling & attendance data quality, standards and procedures, promoting their use with system users. They will support system training delivery, collaborating with System Leads. The post holder will also continually development their technical skills related to data analysis and management.

As part of the customer service ethos within Registry Services, this role will log, investigate, and address university wide support calls related to timetabling and attendance via phone, email and occasionally face-to-face. They will independently investigate issues and proactively escalate those that require more senior/expert support.

Qualified to A-Level, or equivalent experience, this person will be familiar with working with stakeholders from across an organisation, be solution-focused, with customer service ethos, and demonstrate good judgement to make recommendations, find and apply solutions.

How to apply

Closing date for applications: 28^th July 2024
Interviews are to be held: 8^th August 2024

If you require further information regarding the post please contact Vicki Parker, vicki.parker@canterbury.ac.uk or Phil Brown, phil.brown@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number REQ05059.

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