Desktop Support Officer

About the role

The Digital Services Team oversees the delivery of digital services for Library, Culture, Collections & Open Science (LCCOS) staff and customers, in the context of excellent customer service.

Technical maintenance, support and development of these services is the responsibility of the UCL Information Services Division, and the Digital Services Team acts as the main point of operational liaison with ISD, representing the business needs and service priorities of LCCOS. This requires effective liaison with service teams across LCCOS. In addition, the Team is responsible for supporting LCCOS-specific desktop hardware and software.

This is a full-time post, which, in liaison with ISD, provides predominantly first-line desktop hardware and software support for the Desktop@UCL workstations of over 400 LCCOS staff. The post holder is also responsible for supporting a smaller estate of non-managed LCCOS devices, including enabling network connectivity, configura tion of supplier software and oversight of operating system maintenance and security. Additional responsibilities include keeping precise records of support calls, ordering, maintaining an accurate hardware and software inventory and evaluating and advising on new developments which may be of relevance to the delivery of IT services within LCCOS.

Previous experience of working in an academic environment is desirable, but not essential.

Please note that applications from candidates with strong informal but demonstrable technical knowledge and experience will be considered.

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

Manual handling is required to carry out this role. Training will be provided.

This is an on- campus role. It is not suitable for regular remote working.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

About you

The successful candidate will possess 5 GCSEs (A*-C) or equivalent, a good knowledge of PC hardware and peripherals, including experience of resolving hardware problems and installing hardware, experience of providing IT support to colleagues or customers and confidence in using information technology across a range of software applications and devices. The ability to communicate effectively and professionally with colleagues at all levels within UCL is also required, as is being able to work individually or as part of a team, being able to prioritise own workload, having excellent attention to detail and being committed to a high level of customer service.

The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications.

Interviews will be held at the DMS Watson Building, Malet Place, WC1E 6BT.

Please apply via the UCL website and closing date for application w ill be 11:59 pm Sunday, 4th August 2024.

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