Bookings Administrator

FTE: 1.0 (working 40 hours per week)

Salary: HSV 3 – 5 £23,869 up to £28,780 plus performance related pay

Annual Leave: 23 days plus standard public holidays rising to 26 days after 4 years continuous service

Location: De Havilland campus, Hatfield, Hertfordshire   

Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire.  

Main Duties & Responsibilities 

We have an exciting opportunity to work as part of our bookings and events team to help deliver a quality service to our advanced booking clients. The successful candidate will be accountable for a range of administration tasks associated with block bookings, events and overseeing conference and meeting room bookings. The main purpose of the role will be to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times. 

The Bookings Administrator will work closely with the Events and Bookings Manager to ensure that processes and procedures are up to date and in place for all areas covered by the bookings team. Responsibility of credit control and timely invoicing of clients ensuring all relevant details are inputted into our bookings CRM system. 

Skills and Experience 

We are looking for a self-motivated individual with good IT literacy and a high level of organisational and communication skills, who has a keen interest and in-depth understanding of sports and the leisure industry with a strong customer focus. You must be pro-active, work well under pressure and be able to work on own initiative and as part of a busy, vibrant and friendly team.

You will have experience in a customer service environment, telephone handling, proven ability in administration, office procedures and an ability to manage demanding workloads. 

Qualifications Required 

Candidates must have GCSE level including Maths and English at grade C / 4 or above and A-Level/BTEC National Diploma (or equivalent qualification) as a minimum requirement. A degree level qualification in sport, leisure or event management would be desirable. 

Benefits Include:

• Free Gym Membership
• Up to 26 days annual leave per year, plus 8 Bank Holidays
• Annual performance related bonus
• Sick pay & pension scheme
• Unrivalled training and development opportunities
• UNiDays, TOTUM (formerly NUS Extra) and Galleria discount cards
• Discounted travel on UNO buses
• Staff social events
• 1 hour a week paid exercise time 

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. 

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made. 

We are a committed equal opportunities employer and candidates wishing to work part time or on a role share basis should state this when applying. 

Contact Details/Informal Enquiries

For an informal discussion about this post please feel free to contact Carla Burkitt, Events and Bookings Manager by email c.burkitt@herts.ac.uk 

Provisional Interview Date: Thursday 22 August 2024

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