eStore Administrator

Business unit: FPSPA

Contact details: Spencer Pritchard. spencer.pritchard@kcl.ac.uk

Location: Guy's Campus

About us: 

Income Services, within the Finance, Procurement, Strategic Planning & Analytics Directorate (FPSPA), is recruiting an eStore Administrator.

About the role:

To administer the day-to-day running of the King’s eStore within the Income Services section. The eStore (https://estore.kcl.ac.uk/) is an externally facing ecommerce payment portal allowing King’s departments to accept online income (card payments) for items, services or events. The role holder will add and maintain eStore items/events, in accordance with eStore and financial procedures.

The role is to provide an excellent frontline customer service as well as a single point of contact and eStore knowledge base. The role will also be required to support the daily eStore accounting file process and action refunds. The role holder will also need to keep track of administrative or financial metrics and be up to date with payment card security (PCI DSS) and General Data Protection Regulation (GDPR).

The role holder will also be asked to cross support other King’s online payment pathways, relevant systems plus their Income Services colleagues with other tasks as and when required.

This is a full time / part time post (35 Hours per week), and you will be offered an indefinite contract.

About you: (the candidate)

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Must have a very good standard of general education, GSCE’s or equivalent (including Mathematics and English) 
2. Must have excellent grammatically correct written and oral communication skills and have the ability to communicate both confidently and professionally at all times 
3. Must possess very strong all-round IT skills including being competent and confident in using the full MS Office suite, Outlook, Teams, SharePoint, Word, and particularly proficient with Excel 
4. Must have an excellent and professional customer service skillset/mindset with proven previous experience in a clearly front facing first line customer service orientated support type role and environment 
5. Must have experience of delivering high-quality administrative support, including the regular entering of data into an enterprise type system(s) within a large organisation, whilst having the ability to prioritise a busy workload and manage competing priorities working to tight deadlines 
6. Must possess excellent attention to detail, with an accurate and methodical approach and be both happy and comfortable with understanding and working with numerical figures and data 
7. Must have the skills and confidence to professionally deal with delicate situations whilst enforcing the proper financial controls or procedures 
8. Must possess the ability to work collaboratively and to build effective working relationships with our various stakeholders both internal and external, whilst being an enthusiastic and proactive team player who possesses excellent interpersonal skills and a positive can do attitude

Desirable criteria

1. Previous exposure to a banking, ecommerce or card payments environment 
2. Knowledge of administrative and accounting functions and processes within a Higher Education environment 
3. Experience of working with Unit 4 ERP (formerly named Business World, and Agresso) or other corporate finance ERP (Enterprise Resource Planning) systems 
4. Knowledge and good understanding of PCI DSS (Payment Card Industry Data Security Standard) 
5. Knowledge and good understanding of financial controls, anti-fraud related compliance regulations (e.g. Money Laundering) and legislation (e.g Proceeds of Crime Act) and of Data Protection Legislation / General Data Protection Regulation 

Closing date: 28 July 2024

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