Student Lifecycle Events & Engagement Senior Officer (Graduation)

About The Role

The Graduation team regularly sees 12,000 students attend ceremonies each year and the post holder will assist in the preparation, organisation and administration of these important university events, and aim to provide a high-quality experience for all our staff and students. Working collaboratively with services and faculties across the institution, the post holder will provide quality customer service for stakeholders, responding to enquiries effectively and appropriately and continually seeking opportunities to enhance the student experience.

This is an exciting opportunity for candidates looking to support student engagement, and who wishes to utilise their skills and expertise in planning large scale events and stakeholder management. We aim to deliver high-quality, market leading events that the University can be proud of, and which provide a brilliant experience for our students.

In conjunction with the Student Lifecycle Events & Engagement Manager (Graduation) and the Student Lifecycle Events and Engagement Officer, the role holder will lead on the organisation of the ceremonies, held at the Royal Festival Hall (January and July) and Southwark Cathedral (July only) each year.

Experience of working in events is desirable, though not essential, and a keen eye for detail and an understanding of the logistical requirements of event management would be beneficial.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role

As a team, we are friendly and supportive and will value applications from those who will sign-up to our way of working. We support each other’s events and projects and collaboration is a key aspect of our team ethos. We offer a flexible working structure (core hours between 10am – 4pm), with a mixture of remote working and together as a team in our Central-London offices. During peak periods (May-July, November-January) additional days in the office will be required as standard.

This is a full time post and you will be offered an indefinite contract.

Interviews are due to be held on Tuesday 13th & Wednesday 14th August 2024.

About You 

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in events coordination, or managing stakeholders. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training. 
2. Knowledge of and enthusiasm for Higher Education and improving the student experience.
3. Demonstrated proficiency in effective collaboration and using initiative to resolve problems with a focus on customer service
4. Ability to communicate with students and staff with excellent interpersonal customer service, communication and presentation skills
5. Ability to manage a range of stakeholders of varying levels of seniority 
6. Ability to prioritise effectively to successfully manage inflexible competing deadlines and to multitask with a high level of accuracy/attention to detail
7. Ability to work flexibly with minimal supervision
8. Excellent organisational skills and ability to multitask  

Desirable criteria

1. Experience of working in an events environment or a proven interest in this area
2. Experience of working with SITS or similar student record system
3. Experience in administering and working with budgets
4. Management experience

Apply online via the above ‘Apply’ button.

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