Student Advisor

The Student Advisor is responsible for delivering high quality and empowering one-to-one advice and support to our student members. The focus of the role is to ensure that students can access the Kings College London (and linked institutions) regulations and procedures, equipping them with the information, tools and support they need to take the decisions that are right for them in their circumstances.

The Student Advisor will do this by: 

• Delivering specialist advice through a range of channels
• Managing a caseload and keeping accurate case records 
• Representing individual students at formal and informal University meetings
• Identifying policy issues/trends and communicating these to the Advice management team.
• Contributing to the development and delivery of KCLSU Advice and Wellbeing projects

Key responsibilities include:

Casework: 

• Provide casework up to a specialist level relating to Higher Education regulations and relevant legislation (including Equality Act 2010 and Consumer Rights Act 2015)
• Support students throughout their case by impartially advising on appropriate options, reviewing correspondence and written statements and acting as an advocate in informal and formal hearings. 
• Develop expertise in University regulations, processes and operations and apply this knowledge to individual cases 
• Develop knowledge of University, KCLSU and External Services to enable appropriate signposting and referrals. 
• Communicate complex and technical information in a straightforward, accessible way including for international students whose first language is not English.
• Design appropriate case strategies, using a coaching approach to ensure client involvement and ensure students are equipped to take action on their case. 
• Professionally work with colleagues across the University including Student Conduct and Appeals, Student Support Services and Academic Departments; especially when dealing with sensitive and contentious issues where students are in conflict with the University.
• Manage own caseload, prioritising in accordance with KCLSU Advice procedures and keeping accurate and confidential case records and statistical information.
• Ensure all casework conforms to the policies and procedures of KCLSU Advice.

Developing Policy: 

• Collect data and record information to enable KCLSU to analyse trends. 
• Provide case studies and statistical evidence in support of student-led campaigns.
• Occasionally attend working groups, forums and committees to provide relevant expertise.

KCLSU Advice and Wellbeing Projects: 

• Work with the Wellbeing Team to plan and deliver student wellbeing training. 
• Work on collaborative projects with the University and KCLSU to provide the student experience in line with KCLSU strategy.

Application Process

If this is you, please download and complete an application form and an equal opportunities monitoring form from our website and email your application documents directly to our HR team.

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Kindly note that KCLSU cannot provide a certificate of sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

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