Programme Manager

Reporting to: Director of Customised Programmes

Location: London, UK

Hours & contract type: Full-time, permanent. Minimum of three days in the office (subject to change) 

The American Institute for Foreign Study (AIFS) was founded in 1964 and since then, over 1.6 million students have participated in our educational and cultural exchange programmes. The AIFS Abroad Division enables over 7,000 American college students to go abroad each year on one of our three programme types: study programmes at local universities around the world; customized, faculty-led programs, and internships.

Job Summary/Main Purpose

AIFS Study Abroad has a vacancy for a Programme Manager in its London Global Education Centre. The primary function of the role is to take responsibility for the planning and effective delivery of a range of customised study abroad programmes to agreed standards and within agreed budgets. 

Responsibilities

• To prepare proposals and create programme budgets for new and repeat customised faculty-led and Study Abroad programmes around the globe, working with faculty to meet their academic goals.
• To support the programme delivery staff in the locations assigned to you and work with them to ensure a high level of student satisfaction. This may include working directly with students and faculty.
• To maintain accurate accounts and exercise appropriate control over programme delivery costs for your programme portfolio.
• To book all elements of these programmes within agreed timelines and within budget.
• To prepare and update accurate promotional and pre-departure materials for programmes assigned to you and gather social media content.
• To assist in welcoming, and meeting with, U.S. campus administrators and faculty during visits to programme sites.
• To provide a high level of customer service to U.S. faculty and study abroad coordinators and respond to their questions in a timely manner.

Performance Indicators

• Delivery of programmes within agreed budgets and timelines.
• Achieving at least 90% excellent and good ratings on programme evaluations under your control.

Skills Required

Essential

• Educated to degree level or equivalent.
• Excellent communication skills, both written and oral.
• Numeracy and ability to maintain records of expenditure.
• Ability to demonstrate initiative and think creatively to resolve problems.
• Well-developed interpersonal skills; a confident and helpful manner to relate to U.S. faculty and students in a customer service role.
• Ability to work both independently and as part of a small team and delivery teams globally.
• Commitment to quality, flexibility, good interpersonal skills, ability to prioritise.
• Proficiency with Microsoft Office programs.

Desired

• Experience living, working or studying abroad.
• Experience of working in Higher Education or the study abroad field.
• Fluency/working knowledge of one or more European foreign language (Italian, Spanish or French preferred)

Salary and Benefits

In return for a minimum of a 35-hour working week Monday to Friday, and additional hours according to programme needs:

• A basic gross salary starting from £32,000 per annum + benefits.

How to Apply

Please send a current CV and covering letter detailing your suitability for the role via the 'Apply' button above by Friday, August 9, 2024.

Applicants must be able to provide documentary evidence of their eligibility to work in the UK.

AIFS UK Ltd is committed to building and sustaining an inclusive, diverse, and equitable working and learning environment for all students, staff, and faculty and we are proud to be an equal opportunity employer.

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