Senior Programme Officer

About the role

The Senior Programmes Officer works as part of a team to ensure consistent support and delivery of ISfG’ s online and blended taught provision providing high quality logistical administrative support.

The SPO will be responsible for delivering outstanding customer experience to relevant stakeholders throughout the student lifecycle from pre-enrolment activities through to graduation and beyond. The majority of the students on the online programmes are in their mid-careers and therefore a proactive approach with leading on communication with students on the programmes and ensuring they have a positive experience of ISfG is important.

The role holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the online programmes. They will represent the ISfG externally with students and clients and internally through wider university activities and committees at all times supporting the School’s interests and engaging with university functions.

The role is full time (35hours p/w) and will be offered as an indefinite contract.

Note: All roles in ISfG are subject to Baseline Personnel Security Standard (BPSS) Check: https://www.eurocomci.co.uk/blog/is-bpss-the-same-as-dbs/

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Broad vocational experience, acquired through a combination of job-related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles.
2. Clear and accurate communication style both written and verbal
3. Excellent IT skills including Microsoft Word, Excel, Outlook, SharePoint, Forms and databases, Zoom/Teams and learning management systems such as Moodle
4. Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
5. Excellent attention to detail and record keeping
6. Able to plan own workload, work to tight deadlines and manage multiple projects, reprioritising or adapting as necessary
7. Experience of stakeholder management, ability to work with a broad range of internal and external stakeholders in a professional and assured manner.
8. A good understanding of what ensures excellent customer service in an online education environment.

Desirable criteria

1. Experience of managing and delivering a portfolio of taught provision, with a proactive and transparent approach and a focus on improvement
2. Experience working on custom closed education projects with a long-term client or partner organisation.
3. Commitment to equality and diversity in the workplace.
4. Experience working with professionals and senior executives.
5. Experience supporting online programmes

Closing date: 24.7.24

Advert information