Associate Director, Student Conduct & Appeals

Campus / Location: Strand or Waterloo

About the role:

The Associate Director Student Conduct and Appeals (SC&A) will lead a team in the key strategic areas of student conduct (academic and non-academic), academic appeals, student complaints, Report + Support and Support to Study. 

They will have overall responsibility for the SC&A team, and take the lead on both large and complex projects, and sensitive cases, overseeing their management and escalation within King’s. 

The Associate Director will have lead responsibility for policy and practice in these areas, and will work closely with other Associate Directors in Student Support & Wellbeing Services (e.g. in relation to the Student of Concern and Support to Study) processes, as well as with colleagues across Education & Students and with Faculty colleagues. 

The postholder will also have responsibility for our ‘lessons learned’ approach, developing policy and practice as appropriate, in line with both institutional priorities and sector-wide best practice (e.g. in line with the guidance of the Office for Students and the Office of the Independent Adjudicator).  

We are looking for an individual who shares our aspirations and our values, who is comfortable working strategically and operationally, who understand how to deliver support and services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment.   

This is an exciting opportunity for candidates looking to support this essential service area and who wish to utilise their skills and expertise in academic policy, regulations and in supporting students.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time post (35 Hours per week), and you will be offered a fixed term contract until 9 January 2026.

Closing date: 30 July 2024

Advert information