Location: | Swansea |
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Salary: | £22,681 to £24,533 per annum |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 5th July 2024 |
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Closes: | 19th July 2024 |
Job Ref: | SU00400 |
Location: Singleton Campus, Swansea
ABOUT THE ROLE
The 1st Line IT Service Desk Analyst will work within the Service Desk team, the wider Digital Services department and in partnership with other Professional Service departments to deliver high quality IT support to our Students and Staff in the following functions:
This role will suit applicants who have a passion for delivering excellent customer service and have a keen interest or some experience in IT.
The post holder will need to be highly organised, proactive, with a strong eye for detail and ability to problem-solve.
The role will involve working closely with IT staff from Digital Services so the ability to form effective working relationships and gain a thorough understanding of academic programmes and regulations is essential.
The post holder is responsible for ensuring they work in accordance with all University policies and procedures, governance and constitutional frameworks, seeking guidance from team leaders/managers where appropriate.
This role has a Level 3 Welsh language requirement, ie. Able to conduct a fluent conversation in Welsh on work-related matter. Able to write original Welsh material with confidence.
EQUALITY, DIVERSITY & INCLUSION
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background.
WELSH LANGUAGE SKILLS
The Welsh language level required for this role is Level 3 - Fluently. The role holder will be able to conduct a fluent conversation in Welsh on a work-related matter and write original Welsh material with confidence.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
ADDITIONAL INFORMATION
Applications for this role will take the format of a CV submission and cover letter.
Closing Date: 19/07/2024
Interview Date: 29/07/2024
Informal Enquiries
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