Desktop IT and AV Support Engineer (Technology Specialist)

Are you a skilled IT Professional with a background in IT and/or Audio Visual support and service delivery? 

You will be part of a wider team of 20+ 1st and 2nd line service analysts supporting the administrative, teaching and research activities of the University. A typical day may see you helping administrative staff with office tasks, setting up and deploying a variety of devices, troubleshooting audio or visual problems in teaching spaces, providing advice and guidance on software requests or installing software for a practical teaching laboratory class all across a wide range of hardware and operating systems. 

This role provides a technical escalation point for incidents and changes within our standard support team, providing technical leadership and using your expertise to help the team to solve and respond to a wide range of issues and providing training and guidance so that they are able to resolve issues in future. The role may on occasion require the post-holder to lead a small team of Service Analysts or other junior colleagues, with responsibility for deploying them in an effective manner as priorities change.

No two days are the same, as every single day brings its own new challenges and opportunities to learn.

This role is offered on a full time (36.5 hours per week) permanent basis. 

About you 

You will:

• Have a deep understanding of technology and demonstrable IT and/ or Audio Visual (AV) Support skills. 
• Have previous experience in an IT / AV Support role 
• Have previous experience of developing and mentoring a team (not necessarily as a line manager)
• Familiarity with using and supporting multiple operating systems, such as Microsoft Windows, Mac OS, Linux, and mobile operating systems.
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills, 
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

You will possess a deep understanding of hardware, software, and underlying operating system concepts, and would be looking to develop skills in all facets of IT and AV support, in order to support the diverse teaching and research capability. You should be comfortable using and managing Windows, Mac OS, and mobile operating systems. 

For informal discussions about the role please contact:

Sherilyn Elmes on ccssre@bath.ac.uk or

Ed Hook on eh2341@bath.ac.uk

What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award.

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