Student Success Officer (Student Life) London

Job Description

We are seeking a Student Success Officer for Student Life to join our dynamic team at our Hackney teaching site, Bath Spa University in London. This is an exciting opportunity to contribute to the holistic success of our students in a vibrant and innovative learning environment.

Bath Spa University London (BSUL) is our new, business-focused teaching centre based in vibrant Hackney, East London and is easily accessible via Hoxton and Shoreditch overground stations, as well as the bus and tube. The new centre enjoys top facilities, friendly academic guidance and a great location that equips our students with the knowledge, opportunities, and skills needed for a successful career. With the recent development of the Postgraduate Business Education academic portfolio at BSUL we will be welcoming our first cohort of sponsored international students from September 2024 in addition to our foundation year and undergraduate programmes.

About the Role

As part of the Student Success Hub, you will play a pivotal role in community building and helping our diverse student body find the resources they need to be successful in their higher education journey. You will coordinate events and communication, advise students on practical life and transition matters, and develop resources specific to our London campus. Though this position is based in London, you will work closely with Bath-based campuses to ensure the Campus Life provision at the London teaching site aligns with the larger student experience strategy of the university.

About You

You will bring previous experience in a student-facing or customer service-oriented role and will have a strong awareness and appreciation of cultural differences. This is a new role in a growing programme of diverse learners and as such you will need be agile, collaborative, curious and creative. You will be self-motivated and be able to work well within and across multi-disciplinary teams. Preferably, you will come with experience of coordinating student communication channels, event planning, and have a familiarity with the Hoxton/Hackney/Shoreditch area of London but this is not a requirement. If you bring the above skills and genuinely care about helping unique student populations reach their educational goals, we invite you to apply to become part of our team.

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