Assistant Director, Student Wellbeing

The role

Education & Student Success is a new division at the heart of the University of Bristol, with a mission of ensuring that all our students get an outstanding experience at Bristol, from the moment of first interest through to graduation and beyond.

The Assistant Director, Student Wellbeing will lead and run a large service which provides practical support to students experiencing personal and emotional difficulties. They will also provide expert leadership for a range of initiatives and projects as part of the university’s whole institution approach to wellbeing and mental health.

This role includes being part of the senior out-of-hours duty rota. When on duty, the postholder will be expected to be available to manage serious welfare incidents, including attending on site where necessary. Generally the postholder will be expected to be on duty one week in every four.

This position will be hybrid, with an expectation that a significant portion of the week will be spent on-site.

What will you be doing?

The postholder will oversee the work of the Student Wellbeing Service, ensuring that it meets the needs of students and our academic schools. This means you will:

• Provide exceptional leadership to the team through a significant period of change, including changes to the university’s operating model for wellbeing and support.
• Set and maintain high service standards, ensuring that support is accessible, timely and effective.
• Act as an escalation point for complex and high-risk situations and student cases, providing consistent and expert advice and oversight.
• Build effective collaborative relationships across the university and beyond to ensure we can deliver an outstanding experience for students.

You should apply if

• You’re passionate about delivering a great experience for our students.
• You have a track record of leading high-performing advice and guidance teams in a complex organisation.
• You’re experienced in dealing with difficult situations and incidents under pressure, with the ability to balance and manage competing priorities.
• You can demonstrate that you’ve created positive cultures in teams and driven continuous innovation and improvement.
• You have fantastic people skills and can build excellent stakeholder relationships.

Additional information

School/Unit: Education & Student Success

For informal queries, please contact Alison Golden-Wright, Director of Student Support & Wellbeing, alison.golden@bristol.ac.uk 

This advert will close at 23:59 UK time on 07/07/2024. Interviews are anticipated to take place on 15/07/2024.

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