Course Officer

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.”

Background

The School of Science and Technology provides a wide range of both undergraduate and postgraduate programmes across a broad spectrum of subjects covering Engineering, Mathematics, and Computer Science. The School is home to around 3,500 students studying full time, part time and in modular modes.

The School’s Academic Services team provides administrative support and advice to academic and administrative staff within the School; it also encompasses day-to-day support for the School’s degree programmes. The team is involved in the admissions and recruitment, programme approval process, managing student appeals and complaints, providing expert assessment advice, managing timetabling and examinations issues and is also responsible for data and management information.

Responsibilities

The successful candidate will be a key member of School's Student and Academic Administration Services team, reporting to the Course Operations Manager or their deputy. This post is responsible for the daily administration of allocated programmes including academic support, student administration and assessment. This post is to ensure the provision of a proactive, efficient and professional service working closely with relevant professional and academic staff, particularly the Programme Director, in order to maintain and enhance the student and applicant experience.

This varied role requires the use of independent judgement and initiative, strong administrative and excellent interpersonal skills. Accuracy and an eye to detail are essential for this post as well as excellent customer service and organisational skills.

Person Specification

With a customer centred approach, you will have a degree or equivalent experience, and administrative experience in an office environment ideally within higher education. You will have excellent communication skills and exceptional organisational skill and will be able to work comfortably within a team as well as with a minimum of supervision.

A strong working knowledge of Microsoft Office, including experience of working with databases is essential. Experience with SITS/e:vision is desirable.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

The role is available as soon as possible.

Closing date: 30th June 2024 at 11:59 pm.

Interviews are scheduled for week commencing 15 July 2024.

Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

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