People Services Support Manager

De Montfort University (DMU) is an ambitious, globally minded institution with a clear focus on delivering high-quality teaching and research. A culturally rich university with a strong commitment to the public good, it strives to maintain a stimulating, innovative and inclusive environment where staff and students can thrive.

Faculty/Directorate

This is a really exciting time to be joining DMU. The People Services team has been through a period of change and we have several new roles available to support advancing our ambitious Empowering University strategy. Being part of a thriving and energetic team, you would join our new directorate and help us to deliver a key pillar of our university strategy, ‘Empowering People’. Our role is to enhance our employee offer about leadership and management, reward and recognition, voice and experience, health and wellbeing, and to ensure our policies, processes and systems enable digital solutions, swift decision making, equal access and autonomy.

Role

As the People Services Support Manager, you will lead and manage our established People Services Hub and Operations team. Your primary responsibility will be overseeing the day-to-day operations of the University's People Services 'contact centre,' ensuring a seamless and efficient service delivery. This pivotal role focuses on enhancing the employee experience by providing a centralised point for all People Services related queries, thereby minimising the need to escalate issues to specialist areas unless necessary.

With a keen emphasis on customer service excellence, you will lead the team in delivering responsive, professional, and tailored support to managers, employees, and external stakeholders. Your role encompasses managing two service areas: the People Services Hub and People Operations, ensuring operational synergy and adaptability to meet peak demands. Additionally, you will drive continuous improvement initiatives, uphold statutory responsibilities, and foster robust stakeholder relationships to uphold service standards and meet strategic objectives.

De Montfort University is committed to providing a working and learning environment that enriches lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviours both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.

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