Student Information and Advice Officer

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities.

Although proudly rooted in London, our community and impact are global.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

The Role

We are seeking a Student Information and Advice Officer to join our busy and friendly team for a 12-month cover position.

As a key first point of contact, you will handle a high volume of enquiries from prospective and current students, offering advice about the University and our programmes. You will work closely with colleagues across the organisation to ensure a seamless student experience — answering questions, offering guidance, and referring enquiries to relevant teams as appropriate.

This is an exciting opportunity for someone with a passion for student support, customer service, and global education.

What You’ll Be Doing

Responding to student enquiries via phone, email, and our enquiry management system in line with agreed service levels.

Providing accurate, clear advice about programmes and the student lifecycle — from admissions to graduation.

Liaising with departments to ensure effective onward referral when necessary.

Supporting general administrative duties and contributing to continuous service improvement.

For a full role profile, please refer to the job description.

Further information

To be considered for this opportunity, please submit your application and CV (by clicking ‘Apply’ at the top of this page) before the closing date at midnight on 8 May 2025. 

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

Preferential consideration will be given to the University redeployment pool.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, most employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will need to attend the office on specific days for training or team meetings etc.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description. 

Pursuing excellence in education and equal opportunities.

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