Student Success Team Leader - TLG College (Birmingham) 53161

The Language Gallery (TLG) is a contemporary institution dedicated to providing a diverse range of programmes. Our commitment is centered around a student-centric learning and teaching methodology, emphasizing progressiveness, forward-thinking, and modern approaches tailored to meet the diverse needs of our learners.

What we offer our colleagues:

• My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• A great Refer-A-Friend (RAF) scheme in operation.
• Socials via ‘GOSH’: We love to celebrate events, our successes and recognise our colleagues for their contributions.
• Eyecare vouchers
• Various other benefits on offer from being part of Global University Systems (GUS) education network.

The Role:

The Student Success Team Leader is a pivotal role designed to lead, coordinate, and drive the success of the Student Success Tutors (SSTs) in the designated campus. With a firm commitment to academic excellence, inclusion, and progression, this role ensures the consistent delivery of personalised support services to students. The postholder will oversee campus student success activities, mentor staff, and use data to inform strategic interventions that improve student engagement, retention, and outcomes. The Team Leader will play a proactive role in developing frameworks, maintaining quality, and building strong partnerships with academic departments and support teams.

Responsibilities include :

• Oversee the delivery of academic and pastoral support provided by SSTs to cohorts of students (typically 150+ per tutor).
• Ensure students receive proactive, tailored support through structured SMART goals, progress tracking, and appropriate referrals.
• Lead on the identification and intervention strategies for ‘at-risk’ students across departments.
• Work with SSTs to promote engagement with workshops, 1:1 support, and academic skills resources.
• Monitor SST activity and student interactions using data management tools and institutional reporting systems.
• Liaise with academic departments, wellbeing, and central services to ensure collaborative student support.
• Develop and maintain training and development plans for SSTs.
• Champion innovation and continuous improvement in coaching practice, learning development, and service delivery.
• Facilitate and contribute to Student Success strategic working groups and cross-campus forums.
• Provide impact evaluation reports for institutional and external reporting.
• Provide leadership, coaching, and operational management to the SST team across campuses.
• Support the Head of Student Success in the creation and implementation of a framework for SST practice including 1:1 support, referrals, workshops, and tracking.

Essential :

• An experienced and qualified educator with a background in Further/Higher Education (F/HE) or Secondary Education.
• Bachelor’s degree in Education, Business, Social Sciences, or related field
• PGCE, QTS or equivalent teaching or academic development qualification
• Experience of teaching academic skills in the UK.
• Significant experience in academic or student support within a further or higher education setting.
• Technologically proficient with digital tools (e.g., LMS, CRM, data dashboards).
• Clear understanding of safeguarding, Prevent, and inclusive education frameworks.

Desirable :

• Master’s degree in Education, Leadership, or relevant field.
• Fellowship of Advance HE (or willingness to achieve).
• Formal coaching, mentoring, or management qualifications.

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.

It’s quick and easy to apply for a role at the TLG. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria. We do not offer visa sponsorships.

We acknowledge receipt of your resume for a position at The Language Gallery and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, gender reassignment, race, disability, age, gender, sexual orientation, or religion or belief.