Senior Desktop Engineer

About us:

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world. 

King’s IT End User Services is seeking a Senior Desktop Engineer to join one of our busy Desktop teams. EUS Desktop Services support a wide range of users and their IT requirements, from basic troubleshooting and support, to provisioning new kit. We ensure the King’s community can rely on good quality, knowledgeable and proactive help and assistance.  We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 30 days annual leave, and several closure days leave. 

About the role:

We are looking for a self-motivated pro-active individual with excellent customer service and technical skills who will deliver a first-class user experience for staff and students.

Working within a ticket-based service management framework and appropriate SLAs, the role holder will support all the desktop technology needs of King’s College London end users.

As a Senior Desktop Engineer, you will be the technical and customer escalation point for junior team members, help to identify service improvements, and be able to work independently or under the supervision of the Desktop Supervisor.   As a Senior Desktop Engineer, you are expected to train and delegate tasks to junior members of the team.  In addition, you will be expected to troubleshoot and/or escalate any issues that could be detrimental to the desktop services we offer.  

This is a full time (35 Hours per week), and you will be offered an indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. A+ and Microsoft/Apple certified and/or appropriately experienced.
2. Excellent diagnostic and problem-solving skills
3. Able to install, configure, upgrade and test desktop computers (both Windows and Mac), peripherals and basic office applications
4. Ability to work under pressure, prioritise own workload and meet challenging deadlines
5. Proactive to anticipate, solve problems, take corrective action where necessary
6. Excellent communication, liaison, coordination and documentation skills
7. Customer-focused approach to service delivery and development
8. Ability to train, coach and encourage junior members of the team

Desirable criteria

1. An understanding of the research/teaching needs of higher education
2. ITIL Foundation certification
3. Membership of an appropriate professional body e.g. BCS

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click the “Apply” button, above. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

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