Insight Coordinator

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

This role is designed to enhance the student experience at City St George’s by spearheading research and insight initiatives. The postholder will be responsible for coordinating and delivering membership research, analysing student feedback, and supporting Sabbatical Officers. They will lead the 'Student Check-In' project, develop pulse surveys to gauge student engagement, and ensure all research activities comply with GDPR regulations.

The position is part of the Voice and Insight Team at City St George’s Students' Union, focusing on representing and advocating for students through comprehensive data collection and analysis.

Responsibilities

The role involves leading the coordination, development, and execution of research and insight activities within the organisation. They will be responsible for gathering, analysing, and disseminating student feedback through comprehensive reports, policy papers, and by supporting Sabbatical Officers. Additionally, the role includes overseeing membership and data collection systems, organizing focus groups, and conducting secondary research to support campaigns and policy development. The postholder will play a crucial role in strategic and operational planning by providing valuable insights and recommendations to various Union departments.

Person Specification

Our ideal candidate will have relevant data and research experience, knowledge of issues affecting students in Higher Education, and familiarity with data protection legislation. They should have experience using CMS for data insight, successful project planning and management, and producing reports from collected data. Strong analytical skills, proficiency in Microsoft Office and Qualtrics, and excellent communication skills are essential. The candidate must work well under pressure, independently, and as part of a team, with a commitment to equality and race equity.

Additional Information

Closing date for application: 27 April 2025 at 11:59pm.

Interviews are scheduled to take place on 05 May 2025.

The selection process will involve an interview and presentation.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

At City St George’s, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.

Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.

The University of business, practice and the professions.

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