Information Assistant

Contract Type – Permanent, full-time (35 hours)

Location – This position is based on-site at the Royal College of Surgeons of England

About us

RCS England is the professional body for surgery. Our mission is to build the future of the surgical profession and improve the delivery of surgical care. We do this through education, training, examination, supporting surgical research and providing support and advice for surgeons at all stages of their careers. 

About the role 

The Royal College of Surgeons of England (RCS England) is looking for an Information Assistant to support the delivery of high-quality and customer-focused library services and activities that are provided on-site from RCS England Library, as well as remotely via the Internet. The post holder’s principal duties will be divided between direct customer-facing support activities for Members and Fellows, RCS England staff, and external researchers, and non-customer facing technical and administrative activities that support service and resource delivery.  

Responsibilities

• As part of the Library Team, provide a varied range of high-quality and responsive customer support services for in-person and remote library users, including staffing the Library’s enquiries desk, welcoming and assisting library users, and answering enquiries from library users. 
• Undertake a range of collection management support activities, such as retrieving and shelving library materials, assisting with preparing stock for binding, and maintaining collections statistics.
• Carry out various clerical and administrative activities associated with the delivery of library services, including ordering items, processing invoices, and taking minutes at meetings.
• Undertake support activities required for the production and delivery of the Plarr’s Lives of the Fellows resource. 

About you

You will possess:

• A Level or equivalent qualifications.
• Knowledge of or experience in the work of library and information services.
• Experience of working in teams in a customer services environment, and of dealing with customers in person.
• Experience of answering enquiries efficiently and effectively, meeting service level targets.
• Knows how to self-initiate and prioritise between tasks and to be proactive in workload planning.
• Able to work accurately with minimal supervision across a wide range of stakeholders and audiences.
• Experience of working collaboratively as a team player, having a positive regard for other colleagues; confident of own ability to engage with a wide range of customers.
• Excellent communication and interpersonal skills, including a high standard of written and spoken English and the ability to work with internal and external contacts.
• Excellent IT skills; experience in using standard Microsoft Office applications.
• Sound administrative aptitude, including excellent numeracy skills. 

What we can offer you

• 27 days paid holiday + bank holidays and up to 4 college closure days
• Flexible working
• Enhanced contributory pension scheme & other leave entitlements
• Variety of learning and development opportunities 
• Wellbeing programme & Employee Assistance Scheme  

Interested Candidates: 

If you wish to apply or if you have any questions about this position please email your CV together with a cover letter to RCSHR@rcseng.ac.uk. 

Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact RCSHR@rceng.ac.uk  

Closing date: Sunday 27 April 2025 

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