Student Administration Manager

We are looking for a Student Administration Manager to join our team. 

The Student Administration Manager is responsible for providing a professional support service to all colleagues at Kaplan Open Learning (KOL); including responsibility for co-ordination and maintenance of the administration processes and frameworks for our partner Universities. The team provides support, advice and guidance in relation to a range of administration processes including academic regulations, Board of Examiners procedures, academic integrity and extenuating circumstances.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/jxfa28np

What you’ll bring to the role 

Essential

• A first degree
• Experience of working in an academic administrative role in higher education.
• Experience of interpreting and explaining complex policies and procedures.
• Ability to communicate with staff at all levels to provide advice and guidance on quality assurance policies and procedures.
• Strong interpersonal skills, comfortable liaising with staff at all levels.
• Excellent IT skills, primarily Word, Excel, Powerpoint and online meeting software such as Zoom and Microsoft Teams.
• Excellent organisational skills with attention to detail and ability to follow processes.

Desirable

• Experience of dealing with higher education administration procedures including academic integrity, extenuating circumstances and late submission.
• Experience of problem solving in an educational environment
• Experience of servicing Committees and Boards
• Experience of line management.
• Advanced Excel skills such as use of formulas, pivot tables and V lookup

What we do 

Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.  

Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes. 

What we offer 

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 

• 28 days annual leave* 
• Big discounts on Kaplan courses for you and your family 
• 24/7 confidential helpline providing counselling and other support services 
• Company pension contributions 
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 
• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

• To apply for this role please submit a CV along with a Cover Letter (via the ‘Apply’ button above). In your cover letter please answer the following questions as part of your application to help us understand how your experience relates to this role:
• What is your experience of academic administration in higher education? (100 words maximum)
• Why do you want to work for a provider of online higher education? (100 words maximum)

The closing date for applications is 21 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.  

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.  

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.