Senior Education Support Administrator (Student Experience and Communications)

Salary: Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388

Role Summary

You will join a professional services team which is passionate about providing excellent administration support for students and staff. 

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our Student Experience and Student Communications activities. 

You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of Student Experience and Student Communications related activity.

This role is line managed by the College Communications Officer (Students), with dotted line management responsibilities to the Student Experience Officers. 

Main Duties

• Where needed, act as primary contact for academic staff and students involved in the delivery of Student Experience and Student Communications activity, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative. 
• Work with and support the Student Experience and Student Communications teams to plan, organise, maintain, and deliver relevant activity, enabling its success. 
• Specifically take responsibility for the more complex tasks associated with Welcome, induction/re-induction, the LES student bulletin, procurement, Student Representation System, and graduation etc. This may include taking leadership on certain projects/campaigns, as agreed by the line manager. 
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate. 
• Support the development of systems and procedures to assist in the day to day running of Student Experience and Student Communications administration. This role will include use of procurement systems, in addition to CRM and CMS software to support effective communications.
• Responsibility for the regular review and update of key documentation.
• Providing a professional secretarial service to relevant committees and meeting.
• Proactively identifying ways of enhancing the services delivered by Student Experience and Student Communications, making recommendations as appropriate.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Manage all data in accordance with University policy and Data Protection Regulations.

Person Specification

• Substantial professional experience in a variety of similar roles; and
• GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications); and
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.

Informal enquiries can be made to Jacob Plumtree-Jones, email: j.plumtree-jones@bham.ac.uk 

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 05/05/2025

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