Ticketing Assistant - Box Office

Location: Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH.

Salary: Grade 2: £25,381 – £26,400 per annum, pro rata 

About the role

You will work mainly in our busy Box Office as part of a small friendly team, and be passionate about providing excellent customer service and meeting sales targets. As a Ticketing Assistant, you will work collaboratively with various departments within the Museum, such as Exhibitions, Events and Learning. As part of our Box Office team, you will not only help to provide an essential first point of contact for visitors to the Ashmolean, but will also work with the shop floor teams, working face to face with customers, providing excellent customer service, and occasionally helping with stock. 

This is a permanent, variable hours post, and you will work flexibly, including working weekends and occasional evenings. 

About You

You will be educated to at least GCSE standard in English and Mathematics. You will have excellent interpersonal and communication skills, be a team player, and capable of working independently. You will have good IT literacy and strong organisational skills with attention to detail. You will be passionate about customer satisfaction and achieving sales targets. 

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans 

More information is available at https://hr.admin.ox.ac.uk/staff-benefits 

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. 

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered. 

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Anna Vrij-Tottey, Retail & Ticketing Manager, who can be contacted with enquiries relating to the role (anna.vrij-tottey@ashmus.ox.ac.uk).  General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk). 

Only applications received online by 12.00 midday (BST) on Wednesday 16 April 2025 can be considered. Interviews are expected to take place on during week commencing 23 April 2025.

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