Application Support Engineer - 16089

Location: Brunel University London, Uxbridge Campus

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits.

For more information please visit: https://www.brunel.ac.uk/about/our-history/home

Digital Services are looking for three Application Support Engineers to join our Application Support Team to support a range of University IT applications. To provide Level 2 and Level 3 support for our software applications, ensuring their stability, security, and optimal performance. This role involves managing configuration changes, patching infrastructure and applications, and collaborating with vendors and internal teams. Working closely with development and service management teams to ensure the best service possible for our customers.

Key responsibilities will be

• Deliver Level 2 and Level 3 support for application-related issues
• Implement configuration changes and enhancements to software applications
• Perform regular patching of infrastructure and applications to ensure security and performance
• Manage relationships with vendors and coordinate upgrades and maintenance activities
• Work with service delivery teams to create high quality documentation for first line and self service
• Develop and maintain application roadmaps and contribute to annual planning activities

The successful candidate must have

• Proven experience in providing Level 2 and Level 3 support for software applications
• Strong troubleshooting and problem-solving skills
• Experience with configuration management and patching of infrastructure and applications
• Knowledge of security best practices and conducting security assessments
• Excellent communication and relationship-building skills
• Ability to prioritise and manage multiple tasks effectively
• Understanding of data governance and cyber security principles

We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities as well as a great occupational pension scheme and a range of health-related support. The University is committed to a hybrid working approach, with two days in the office and up to three working remotely.

Closing date for applications: 4 April 2025

First round interviews will take place week commencing 21 April 2025 virtually on MS Teams

For further details about the post including the Job Description and Person Specification and to apply please click the Apply button.

If you have any technical issues please contact us at: hrsystems@brunel.ac.uk

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment.

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.

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