CRM Technical Specialist

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Student Systems Team within Information Technology seeks to recruit a full-time CRM Technical Specialist. The team provides support and development for City St. George's Student Systems and the recently adopted Microsoft Dynamics 365 Customer Service CRM application.

The successful candidate will join at an exciting time of change and will work as part of a great team. You will have an opportunity to make a positive contribution to City St. George's and the student experience and to learn new tools whilst gaining valuable experience of this rewarding sector.

Responsibilities

As the CRM Technical Specialist, you will use your knowledge and experience to ensure the proper functioning of the Microsoft Dynamics 365 Customer Service CRM application. You will manage the enhancement, maintenance, and day to day operation of the system.

You will work extensively with internal stakeholders and the external supplier and manage a virtual team through the process of identifying and analysing issues and agreeing and implementing solutions

You will be the primary relationship manager for business stakeholders as well as Subject Matter Expert, Technical and Solution Architect for the underlying Microsoft Dynamics CRM platform.

Person Specification

The successful candidate will have extensive knowledge and experience of developing solutions in Microsoft Dynamics 365 Customer Service, Application Lifecycle Management techniques and supporting business users. You will have excellent stakeholder management skills, communications and team working skills to go with well-developed analytical and problem-solving skills.

Experience of supporting MS Dynamics with Azure Integration Services would be advantageous.

Additional Information

Closing date: 13th April 2025 at 11:59pm.

Interviews are scheduled to take place in w/c 21st April 2025.

The selection process will involve an interview only. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

At City St George’s, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week.

Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.

The University of business, practice and the professions.

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