Student Engagement Officer

Do you want to make a difference? Would you like to be part of a dynamic team within one of the most highly regarded universities in the UK? This is an exciting opportunity to play a key role in supporting students and delivery of the King’s College London (KCL) Student Experience Strategy within the Faculty of Social Science and Public Policy (SSPP). 

Home to four inter-disciplinary Schools, Global and Policy institutes, and the International School for Government, SSPP is one of the largest, most diverse and international communities for social research and education in Europe. For more information about the faculty, please see our website: https://www.kcl.ac.uk/sspp.  

Primarily affiliated to SSPP’s School of Global Affairs (SGA), the Student Engagement Officer role is a fantastic opportunity to develop creative engagement skills including producing short videos, social media posts and organising events. The Student Engagement Officer will work across all cohorts – undergraduate through to PhD students – in a number of departments across the School, playing a coordinating role in delivering induction activities and building community, along with activities and systems’ improvements to enhance the student journey.

Reporting to the Student Engagement Manager for the School of Global Affairs, the role is ideally suited for those with excellent stakeholder engagement, social media and design skills, possessing great attention to detail and the ability to manage projects effectively. The postholder will be expected to have a positive impact on the student journey by taking an overview of broader pastoral matters, working with colleagues to enhance support arrangements for students. 

Given the range of areas covered by the role, and the need to work with a variety of stakeholders, the successful candidate will need to be flexible, comfortable working in a fast-paced environment, and willing to pitch in with a variety of tasks when needed. This is a full time post (35 hours per week), and you will be offered an indefinite contract.

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

1. Educated to degree level or equivalent (OR has relevant work experience). 
2. Strong interpersonal skills, with the ability to communicate and build effective working relationships with students, academic and non-academic colleagues. 
3. Well-developed understanding of event management principles and the ability to plan and deliver a variety of events to enhance the student journey. 
4. Well-honed written communication skills, adaptable for both formal correspondence and social media communications. 
5. An understanding of the potential challenges facing students in Higher Education, and in particular students with additional needs. 
6. Evidence of building community and/or supporting stakeholder management. 
7. Good IT skills (including Word, Excel, PowerPoint, Outlook, databases and social media). 
8. Well-developed organisational skills with the ability to prioritise workloads. 
9. Ability to demonstrate a flexible and proactive approach to work, taking the initiative to progress ideas and proposals through the appropriate channels. 
10. Ability to demonstrate empathy when supporting students in pastoral matters and providing advice. 

Desirable criteria

1. Experience of working within the Higher Education sector, ideally based within a faculty, school or department. 
2. Experience of working in a customer service focused environment. 
3. Experience of using different communication channels e.g. social media, print and web. 

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