Student Support Officer

We are currently looking for a full-time staff member for a 12-month maternity leave cover. This role is blended, with at least 3 days spent in the office at the heart of the campus and others working from home.

What will the role involve?

We are seeking a Student Support Officer to join our team of advisers. The Student Support Officer plays a vital role in helping students reach the appropriate support team through initial triage of referrals. This role involves working with our lowest risk category students, assisting them in navigating our support services. Responsibilities include managing a triage caseload, identifying their ongoing wellbeing needs, and handling calls, emails, workflows and initial queries related to disability and wellbeing support. Additionally, the Student Support Officer will support colleagues by contributing to training delivery, answering questions, and ensuring the University community is aware of the various support options available to students.

The work is fast paced, often reactive, and always presents new challenges. You will need a high level of resilience, but you will be part of a dynamic, rapidly evolving campus, surrounded by people passionate about making a difference in students' lives.

For more information, please see the role profile or email Iain Pearson at i.c.pearson@salford.ac.uk to discuss the role in more detail.

About the team

Student Support, part of the Directorate of Student and Academic Support, comprises dedicated teams providing specialist advice and support to students at the University. Our goal is to offer a holistic and inclusive range of support services. The Triage and Operations Team plays a crucial role in guiding students to the most appropriate support team through initial triage of referrals. We offer advice and support across multiple contact channels, including face-to-face, telephone, email, and virtually via MS Teams.

We have a fantastic team committed to inclusive practice and positive change. Our team is passionate about working in a widening participation University and dedicated to collaborating for the benefit of all. We aim to expand our team by bringing in individuals with diverse experiences and knowledge to enhance our services. With a strong focus on excellent customer service and high student satisfaction, we strive to support students in achieving their potential, promoting inclusive practices, and removing barriers to education.

What’s in it for you? – the benefits

• Competitive salary - and excellent pension scheme
• Generous annual leave – 32 days plus the option to buy additional holiday days
• Flexible working - we support a culture of both flexible and agile working, to help you find the right balance
• Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential
• The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts
• Wellbeing support –dedicated services and facilities to support your mental and physical health

However you identify, whatever your journey has been to get here, come and join us at the University of Salford where we are all proud to belong!

For more information and to apply for this vacancy, please visit: Student Support Officer - University of Salford VX

At the University of Salford we are committed to an inclusive approach to promoting equality and diversity.

Advert information