Network Analyst

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

About us 

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university. We shape the future of education and contribute to ground-breaking projects through IT innovation. We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people. To find out more about our dynamic customer-focused teams, visit Working in our IT Service. 

The role 

Reporting into the Network Manager the Network Analyst position is key in ensuring the smooth functioning of Newcastle University’s computer network for academics, students and professional services users. The successful candidate will be responsible for the management and support of network services across the University estate. Newcastle University is also at the start of the multimillion-pound investment to replace all wired and wireless network infrastructure across all of it sites. This role will be involved in both the support of the existing network and the transition into operations of a new state of the art network. 

The role will involve: 

• Supporting, troubleshooting, and configuring all aspects of Newcastle University’s networks services
• Delivering against agreed priorities and SLAs
• Liaising with 3rd party suppliers 
• Working closely with other NUIT departments such as Cyber Security, Platform & Services and Datacentre Operations to ensure smooth delivery of services which depend on the network
• Extensive formal and informal training opportunities.

About you 

We seek an IT professional with a broad understanding of network technologies. To succeed in this role, you should possess: 

• The ability to work with a team of network engineers
• A desire to deliver high quality support to enable others to do their jobs
• Experience of physically installing and configuring network devices
• Previous experience supporting networks, ideally across multiple sites
• Experience working with an ITSM system
• The ability to manage several competing priorities and deliver on time
• A keenness to learn new skills and systems

For more job details please click here. If this description sounds like you, we invite you to apply by submitting a CV and a covering letter. Your application should outline examples where your knowledge, skills, and experience align with the person specification. 

The University values hybrid working; this role will require the holder to be on campus at least 60% of the time. This approach is flexible, informal, tailored to each team, and founded on trust. 

If you would like to have a chat about this opportunity, please contact Mark Warnock, Network Manager - mark.warnock@newcastle.ac.uk 

Interviews will take place w/c 28th April 2025

*STRICTLY NO AGENCIES 

Advert information