Student Experience Officer
pointblank
We are seeking a confident and outgoing person who prides themselves on delivering a high-quality customer experience through friendly, empathetic problem solving.
About us
pointblank is an award-winning music school based in London, Los Angeles, Ibiza and online. We specialise in Higher Education and short courses with state-of-the-art facilities and expert lecturers dedicated to providing our students with top-tier education in Music Production and Sound Engineering, DJ Performance, Singing and Songwriting, Music Business, Software Engineering and Radio Production and Broadcasting.
Our mission is to break down the barriers to music education, making it accessible, inclusive, and inspiring for all.
About the role
The Student Experience Officer will be the initial point of contact for students and visitors, providing a warm welcome and directing them to classrooms, event spaces, or meeting rooms. This position involves handling student queries and undertaking various administrative tasks assigned by the Student Experience Manager or Registrar. It includes responsively addressing phone calls from students, offering comprehensive support throughout their inquiries, and taking ownership of each query until resolution.
The role holder will also act as the main link between the pointblank Student Reps and pointblank Staff, managing queries on societies and the students’ union and supporting students with setting up and running societies.
Working at Point Blank
This is a full-time, permanent position based in London, N1. We offer a range of benefits including:
- 27 days holiday plus bank holidays
- Comprehensive medical insurance
- Funded volunteering opportunities
- Training & development opportunities, including free Point Blank courses
- Interest-free loan for tech
- Company events and socials
To apply
Please click on the 'Apply' button to visit our website for full details of the role and how to apply.
Due to the high volume of applications received we can unfortunately only respond directly to you if you are shortlisted.
Point Blank is an equal opportunities employer and welcomes applications from all sections of society.
| Location: | London, N1 |
|---|---|
| Salary: | £25,642 Starting salary |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 19th March 2025 |
| Expires: | 18th May 2025 |
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