Retail Team Leader

We are seeking a dedicated Team Leader to join our team at our on-campus Co-Op franchise store. As a Team Leader, you will play a crucial role in providing excellent customer service and maintaining the overall operations of our store.

The role

As a Team Leader, you will be responsible for looking after a small team, assisting customers, organising merchandise, ensuring the store is clean and well-maintained, and following the Co-Op standards to deliver our legal and operational standards every day. In the absence of the store manager, you will take responsibility for managing the team and the store.

Duties will include:

• Overseeing day-to-day store activities, ensuring tasks are completed efficiently and according to the organisation’s standards. Monitoring stock levels, shelf organisation and product availability to maintain a high standard of presentation at all times.  
• Acting as a point of contact for staff members, providing guidance and resolving issues promptly – escalating to the Store Manager as required. Offering training and support to team members, particularly new hires, ensuring their smooth onboarding and skills development 
• Promoting excellent customer service by handling customer queries, complaints and feedback effectively. Leading by example by delivering positive, helpful and professional customer experiences. Promoting Co-Op and the University by ensuring the members and customers are put first.
• Adhering to daily and periodic cleaning rotas to maintain a clean, healthy and safe working environment in accordance with guidelines
• Assisting with stock replenishment, ordering and inventory checks to reduce wastage and prevent shortages. Conducting regular stocktakes and liaising with suppliers, as required, to address any discrepancies. 
• Tracking team performance, providing regular feedback to team members, recognising achievements and addressing areas for improvement. 
• Communicating effectively with store management, contributing to team meetings, maintaining team performance and action plans to achieve store objectives. 

About you

We are looking for applicants with:

• Excellent communication skills in English
• Previous experience in retail or customer service roles is preferred
• Strong multitasking abilities and attention to detail
• The ability to work effectively in a fast-paced environment

If you are a motivated individual with a passion for customer service and retail, we encourage you to apply for this exciting opportunity with us.

Please note the role will include working on some bank holidays and University closure days.

What we can offer

Alongside our gorgeous campus setting, collegiate on-site atmosphere, and plentiful development opportunities we also offer:

• 35 days holiday (20 days annual leave + 7 University Closure Days + 8 Bank Holidays
• Additional day of leave per year of service for 5 years
• Excellent pension plan
• Relevant training and development
• On-site discounted nursery/childcare
• Electric vehicle leasing scheme
• Discounted Surrey Sports Park membership

How to apply

To apply please upload a CV and cover letter via our website.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community and particularly encourage applications from under-represented groups, including people from Black, Asian and minority ethnic groups and people with disabilities.

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