Alumni Relations Officer

Rhodes House in central Oxford, Hybrid Working

We have a fantastic opportunity for an Alumni Relations Officer to join the Rhodes Trust, Oxford. This role will be a crucial part of the Global Programmes and Alumni Engagement team, working closely with the Global Programmes and Alumni Engagement Lead to deliver a suite of Alumni engagement activities, communications and events.

We are looking for the successful candidate to start with us in as soon as possible.

The role

This role is busy and varied, providing an opportunity to learn and understand many aspects of the Trust’s work and ecosystem. To be considered for this role you will be required to have proven experience of managing administrative processes for in-person or hybrid events, great interpersonal skills, a passion to learn and understand the community, as well as a good knowledge of online project management tools and CRM systems.

The role will be responsible for:

• Contribute to the Global Programming portfolio, supporting to deliver keystone Alumni events such as reunions, UK and global Alumni events, and supporting constituencies with less activity, ensuring a proactive calendar of Alumni activities
• Support with general administration as requested, particularly regarding the Global Alumni Advisory Board (GAAB) and Lifelong Fellowship and Impact Committee (LFIC) including coordinating meetings, drafting meeting agendas and minutes, printing or sending of presentations, collating of information for reporting, following up on action items and other communication materials as appropriate
• Monitor the Alumni mailbox and ensure a timely reply to all queries and requests directed to them (including connecting Alumni who are looking for other Scholars). Provide appropriate responses to a varied range of enquiries from community members by email, phone, post and in person. Tactfully and diplomatically recognise and quickly resolve any potential issues raised
• Under the guidance of the Global Programmes and Alumni Engagement Lead, lead on key Alumni engagement initiatives as required, for example the annual Meeting Minds Alumni Dinner
• Ensure that all Rhodes Alumni Associations are up to date regarding the activities of the Rhodes Trust and where appropriate and possible, provide Alumni Associations with administrative support for their key events and engagement activities. Manage day-to-day contact and services to the network of Alumni Groups and Alumni Associations
• Together with the Communications team, support with mailings, Rhodes Connect content and social media activity that ensures that Rhodes Alumni are up to date and engaged in the activities of the Rhodes Community
• Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
• Carrying out any other duties relevant to the role, as requested.
• A deep commitment to the values, ethos and mission of the Rhodes Trust.

Please view the job description for more responsibilities

Essential skills, experience and qualifications:

• Experience in event planning and delivery, both in-person and online and/or hybrid
• Proven experience with Microsoft packages (Word, Excel, PowerPoint and Outlook), and online event platforms (e.g. Zoom)
• Excellent administrative skills with an ability to prioritise work and meet tight deadlines
• Ability to build strong working relationship with immediate colleagues, as well as with external stakeholders

    Please view the job description for more essential skills 

Desirable skills and experience:

• Previous Alumni Relations experience, or experience working with communities
• Experience with Salesforce
• Use of email marketing systems (e.g. Mailchimp, Campaign Monitor)

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