Head of CRM Platforms

About this role

As the Head of CRM Platforms, you will own the strategic vision and day-to-day management of our CRM systems, leading the transformation of our customer engagement practices by developing and executing a dynamic roadmap that aligns with our organisational goals.

Your role is to reimagine how we leverage CRM technology to deliver exceptional experiences—from the initial contact with prospective students to lifelong engagement with alumni, and robust collaborations in the research space.

You will guide a high-performing team, drive best practices in platform governance, and manage key relationships with vendors and third-party partners. In this role, you will be instrumental in turning our CRM platforms into strategic assets that propel the University forward, ensuring we remain agile, efficient, and at the forefront of digital innovation.

What We Look For:

• Strategic Visionary: A forward-thinking leader who can craft and execute a unified CRM strategy that transforms legacy systems into a modern, agile solution.
• Digital Innovator: Expertise in consolidating diverse CRM technologies and delivering tailored, engaging experiences across multiple user journeys.
• Collaborative Leader: Exceptional communication and stakeholder management skills to inspire teams and build enduring partnerships across the University.
• Commercially Savvy: The ability to manage vendor relationships and financial aspects of the platform, ensuring cost optimisation and long-term value.
• Adaptable & Growth-Oriented: A passion for continuous improvement and a willingness to embrace new technologies and methods in a rapidly evolving digital landscape.

Key Information – Diversity, Equity, and Inclusion

At the University of Manchester, we celebrate diversity as the cornerstone of innovation. We are committed to fostering an inclusive environment where every individual’s perspective is valued, and everyone has the opportunity to contribute and grow. We offer flexible working arrangements, a supportive culture, and a comprehensive benefits package that recognises the unique needs of our community.

If you’re ready to lead a transformative journey and shape the future of customer engagement in a world-class institution, we invite you to join us on this exciting adventure. Embrace the opportunity to innovate, inspire, and build lasting impact at the University of Manchester.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk. Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: contact our IT Resource Management Team

Email: it.resource@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support: jobseekersupport.jobtrain.co.uk/support/home

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