IT Service Desk Support Analyst

Health Sciences University (HSU: formerly AECC University College) is a specialist health sciences institution dedicated to excellent education, clinical care and applied research.

Following the recent approval of our new university title HSU in July 2024 and the merger of the University College of Osteopathy into the HSU family from 1st August 2024, the institution is in a phase of growth and transformation across our campuses in Bournemouth and central London.

We are highly values-driven, inspired by our mission to ‘create a healthier society through education, research and clinical care’ with highly dedicated and capable staff and students working together within a caring and inclusive community. We are part-way through the delivery of our Strategic Plan 2021-2026, entitled Fit for the Future, which we will refresh in the coming weeks to reflect recent institutional changes.

HSU delivers a diverse and growing portfolio of pre- and post-registration academic provision and research in allied health and related disciplines, and substantial CQC-registered clinical and imaging services delivering high quality care for our staff, students and local communities. These facilities create a unique offering in higher education for our students to gain valuable practice learning experience onsite, to support local and regional NHS partners, and provide a data-rich research environment for our students, staff and partners.

Partnership working sits at the heart of what we do as an agile and collaborative higher education provider and clinical provider, responding to the workforce, educational and clinical needs of our external stakeholders, and supporting our communities as an established anchor institution. As we continue to develop in Dorset and London, it is imperative that we develop a more strategically informed approach to partnership working as a multi-professional centre of excellence for healthcare education, clinical care and research locally, regionally, nationally and internationally.

We provide a vibrant and positive inter-professional learning and practice environment, within a caring and inclusive community.

About the role

Health Sciences University are looking to appoint a new IT Service Desk Support Analyst to play a crucial role in providing technical support to our increasing staff and student base, ensuring the smooth operation of our IT systems and services.

This is an exciting time to join the IT Team at HSU as we work on a programme to consolidate and integrate our systems following the merger last year to provide a single environment for our users.

You will provide first point of contact first line IT support to staff, students and visitors, providing a timely and accurate response while ensuring all contact with users is recorded in the IT Service Management tool.

You will use your skills and experience to provide solutions to users and contribute to our self-help knowledge base, assisting users to make more effective use of our IT systems and services.

Based in our Bournemouth Campus, you will work with colleagues across both our Bournemouth and London Campuses. Occasional travel between campuses may be required.

About you

The successful candidate will have demonstrable experience of customer service and dealing with customers face to face. As the first point of contact with the IT Team it is essential that you are committed to providing excellent customer service and are able to communicate complex issues in a clear, calm and concise manner.

You will have experience of providing IT support to customers, along with knowledge and familiarity of Windows desktop operating systems and Microsoft Office applications. An understanding of wired and wireless networking would be advantageous.

Experience of working in a higher education environment would or within IT Service Delivery would also be beneficial.

If you are excited by the opportunity to join Health Sciences University and help us to realise our ambitious plans, then we look forward to hearing from you.

Applicants must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006.

Benefits

• Competitive Employer's Pension
• Generous annual leave entitlement
• Enhanced policies
• Subsidised clinical treatments
• Training and development opportunities
• Employee Assistance Programme And many more

For an informal discussion, please contact Richard Pierce (ICT Director) on Richard.Pierce@uco.ac.uk

Completed application forms should be submitted by midnight on the closing date. CVs will not be considered a substitute for a complete application form.

Closing date: 4th April 2025

Interviews: TBC

We value diversity and inclusion at HSU and welcome applications from all sections of the community. We are a committed to having a diverse and inclusive culture which offers equality and opportunity for all. We operate Disability Confident and Mindful Employer schemes and are open to discussions around all forms of flexible working.

We operate a Guaranteed Interview scheme for applicants who are serving or who have served in the Armed Forces.