AV Support Specialist

Salary: Full time starting salary is normally in the range £32,546 to £35,116 with potential progression once in post to £39,355

Role Summary

Under the direction of the AV Manager, the postholder will help design, install and provide support for the configuration and programming of the technology that underpins the audio-visual and related equipment located in the University’s central pool of teaching spaces across campus. 

The postholder will take the lead in choosing appropriate specifications and delivering the more complex elements of AV projects – including signal distribution and control using IP, desktop image creation and deployment, networking of IoT-type devices such as clocks, programming of AV control systems and associated hardware and digital signage. Other duties will include providing technical guidance to team members, managing the lecture capture hardware in over 300 locations across the University and completing a thorough diagnosis and resolution of IT faults.

Main Duties

• Be part of the development team for new buildings on any of the University’s campuses
• Be part of the design and quality control team, for refurbishments and new installations
• Manage the endpoint hardware of the University’s lecture capture system
• Provide coaching, mentoring, support and advice on technology and systems to other staff in LRAT
• Use management information, stock control, booking, inventory and workflow systems (currently ServiceNow) to ensure the efficient running of the service
• Respond to urgent requests from users, time being of the essence – a 10-minute response SLA is in operation, and using one of our fleet of vans
• Contribute proactively towards own personal development through participation in technical and other training courses
• Undertake such other duties as may be required from time to time to further the work of the division
• Promote equality and value diversity including: (a) actively acting as a role model in own behaviour and fostering a non-discriminatory culture; (b) actively applying internal processes in a fair and equal way

Person Specification

Qualifications

• Educated to GCSE level or equivalent is essential, preferably including Mathematics and English at Grade C or above 
• Full clean driving licence. In order to attend a fault location within 10 minutes (our most important SLA), vans need to be used as the campus is so large. As our vehicles are sharing the campus with 30000+ pedestrians driving must be of the highest standard evidenced by a clean licence. As the fleet is a mixture of diesel and electric a manual licence is required.
• Industry certification AVIXA-CTS, CTS-D or CTS-I

Essential Experience

• Significant experience of the specifications of network architecture
• Significant experience of Windows 10 & 11 desktop creation, maintenance, and deployment – with or without SCCM
• Significant experience of working with non-traditional devices on networks, e.g. switchers, image and audio processors, digital signage and timepieces
• AV programming e.g. Extron and QSC
• Active engagement with users of teaching technologies to maximise the benefit and uptake of those technologies

Informal enquiries can be made to Steve O’Neill s.g.oneill@bham.ac.uk  

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

Closes: 30/03/2025 

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