Head of Customer Experience (Grade 8)
University of Liverpool - Directorate of Education - Libraries, Museums and Galleries - Library
| Location: | Liverpool |
|---|---|
| Salary: | £46,735 to £59,139 per annum |
| Hours: | Full Time |
| Contract Type: | Permanent |
| Placed On: | 10th March 2025 |
|---|---|
| Closes: | 31st March 2025 |
| Job Ref: | 091693 |
About the role
The University of Liverpool is seeking a Head of Customer Experience to lead and enhance our Libraries’ customer-facing services. This key post involves leading a dedicated team to deliver exceptional front-line services, ensuring a high-quality experience for students, colleagues and the wider academic community.
Reporting to the Associate Director, you will develop user-focused services, manage 24/7 operations, and foster a culture of continuous improvement. A member of the Libraries, Museums and Galleries Senior Leaders Network, you will collaborate with various stakeholders, to adapt services to meet evolving user needs while maintaining safety and compliance across our library spaces.
About you
The ideal candidate will have demonstrable experience in a senior service delivery role, strong leadership capabilities, and a commitment to delivering customer service excellence.
A degree (or equivalent experience) and ongoing professional development are essential.
Interviews are anticipated to take place between the dates of 28th April and 9th May 2025, subject to change.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
For full details and to apply online, please visit: recruit.liverpool.ac.uk
Share on social media
Advert information
Type / Role:
Subject Area(s):
Location(s):
Job tools
PhD Alert Created
Job Alert Created
Your PhD alert has been successfully created for this search.
Your job alert has been successfully created for this search.
Ok OkPhD Alert Created
Job Alert Created
Your PhD alert has been successfully created for this search.
Your job alert has been successfully created for this search.
Manage your job alerts Manage your job alertsAccount Verification Missing
In order to create multiple job alerts, you must first verify your email address to complete your account creation
Request verification email Request verification emailjobs.ac.uk Account Required
In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account
Create Account Create AccountAlert Creation Failed
Unfortunately, your account is currently blocked. Please login to unblock your account.
Email Address Blocked
We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.
Max Alerts Reached
A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert
Manage your job alerts Manage your job alertsCreate PhD Alert
Create Job Alert
When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice
Create PhD Alert
Create Job Alert
When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice
Max Saved Jobs Reached
A maximum of 500 Saved Jobs can be created against your account. Please remove an existing Saved Job in order to add a new Saved Job.
Manage Saved JobsMore jobs from University of Liverpool
University Clinical Teacher (0.4 FTE) - Agenda for Change Band 8a
More jobs like this
Centre Director, Parkinson's Research Centre
Associate Dean – Foundation Levels
Join in and follow us
