Teaching & Learning Manager - Appeals, Complaints and Discipline

Job reference: PSX-028050
Salary: Grade 7 £46,485 to £56,921 per annum, depending on relevant experience
Faculty/Organisational Unit: Professional Services
Location: Oxford Road
Employment type: Permanent
Division/Team: Student and Academic Services
Hours per week: 1 FTE
Closing date (DD/MM/YYYY): 19/03/2025
Contract duration: Permanent
School/Directorate: Directorate for the Student Experience

The University of Manchester is part of the prestigious Russell Group of universities and highly respected across the globe as a centre of teaching excellence and research innovation and discovery.

With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts, with our impact ranging from splitting the atom to giving the world graphene.

Our purpose is to advance education, knowledge and wisdom for the good of society, putting our three core goals of research and discovery, teaching and learning, and social responsibility at the heart of everything we do.

The University of Manchester is seeking to appoint an experienced Teaching & Learning Manager to join their Teaching and Learning Delivery Team.

This is an excellent opportunity for a motivated individual looking to advance their career in a collaborative and forward-thinking environment.

We are looking for a skilled and experienced Teaching & Learning Manager, we want a candidate that has:

• Proven record in effectively leading and managing a team with evidence of setting and achieving clear objectives and performance goals.
• Significant experience in handling complex cases in a complaint’s environment
• Excellent communication and interpersonal skills to engage and influence colleagues and work collaboratively across organisational boundaries in the pursuit of university strategies and their implementation at a local level.
• Capacity to think in strategic terms and a willingness to exercise leadership including leading and managing significant cultural and organisational change.
• Ability to manage projects and operations within budget.
• Experience of policy development and implementation.
• Evidence of experience of working in a customer focused environment and delivering exceptional customer service to stakeholders.
• Strong negotiation and relationship building skills, the ability to influence others outside the direct sphere of control, and experience of matrix working.
• Excellent analytical and problem-solving skills.
• An ability to develop and manage plans of work within the context of the Divisional Strategy in support of the University’s overall aims.

As an ideal candidate you will have:

• Experience in Higher Education

As one of the leading Universities our employees enjoy exclusive access to excellent benefits and schemes including:

• Generous annual leave allowance, including Christmas/New Year closure
• Pension scheme membership to provide benefits for you and your family
• Well-being programme with counselling, fitness and leading sports facilities
• Learning and development opportunities
• Season ticket loans for public transport
• Cycle to Work Scheme
• Workplace nursery scheme
• Staff recognition schemes
• Staff discounts on a range of products and services including travel and high street savings

Enquiries about the vacancy, shortlisting and interviews:

Name: Jen Pass, Talent Acquisition Business Partner

Email: Jennifer.pass@manchester.ac.uk

General enquiries:

Email: People.Recruitment@manchester.ac.uk

Technical support: jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

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