Credit Controller

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £32,435 to £35,554 pa inclusive with potential to progress to £37,891 pa inclusive of London allowance

The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Credit Controller to support all internal and external stakeholder requests across its service portfolio.  

Responsibilities include

• Knowledge of Income / debt collection cycles and procedures, including relevant legislation.
• A track record of successful, relevant income/credit control experience
• Excellent IT skills including Microsoft Office
• Ability to exercise professional judgment and to use initiative appropriately
• Good planning and time management, project management and organizational skills
• Excellent verbal and written skills and the ability to communicate effectively and confidently at all levels
• A desire to deliver top quality customer service at all times
• A high level of accuracy and attention to detail
• Ability to work with minimum supervision and use own initiative
• Ability to work as part of a team
• Proven ability to plan and organise and prioritise own workload

Candidates should have

• Knowledge of Income / debt collection cycles and procedures, including relevant legislation
• CICM Level 2 qualification, with desire to complete CICM Level 3.
• A track record of successful, relevant income/credit control experience at an appropriate level of seniority over a minimum of 3 years
• Excellent IT skills including in using Microsoft Excel Microsoft Office and an Accounting or Credit Control system.
• Experience of analyzing and interpreting data, producing complex reports and delivering briefings to others
• Good planning and time management, project management and organizational skills

Experience of working in a fast-paced financial setting, possess excellent communication, organisational, and customer service skills to be able to assist students and customers, an understanding of student finance and experience of working with a residential booking system would be an advantage.

You will have a good working knowledge of Microsoft Office software, including Word, Excel and Outlook. You will be tactful, diplomatic and have a flexible attitude.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the 'Apply' button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email: a.a.oyewumi@lse.ac.uk

The closing date for receipt of applications is 19^th March 2025 (23.59 UK time). Regrettably, we are unable to accept any late applications.

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