Casework Officer and Administrator

Grade 5: £31,459-£36,616 per annum Full time maternity leave cover, up to 11 months

This is a readvertisement, previous applicants need not apply

This post may be considered a secondment opportunity.

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Education Policy Support The Education Policy Support (EPS) team develops academic policy, oversees quality of courses, and manages external regulation of our teaching, access and participation. The team also provides a secretariat service for major university committees and manages student casework. The EPS team provides a vital service to colleagues and students across Oxford by managing individual student cases and offering expert advice to staff. 

The role of Casework Officer and Administrator supports the casework team, supports the committee servicing of the team, and handles their own caseload of student cases.

An exciting opportunity has arisen for a Casework Officer and Administrator to join us on a fixed term basis until February 2026.

About the Role

The role of Casework Officer and Administrator offers an excellent opportunity to be involved at the heart of the University’s Education Policy Support team. The successful applicant will work closely with the Head of Student Casework and Head of Education Policy Support as well as with the wider Education Policy Support and AAD Administration teams, and colleagues across other student services and the wider University and Colleges. You will join a friendly and supportive team. 

The successful applicant will be responsible for supporting the casework of the team as well as handling their own caseload for the Joint Panel on Remission of Fees. They will be responsible for servicing the Joint Panel on Remission of Fees and other panels/committees as required. They will also manage the office space and facilities, support the team with their committee servicing and providing general administrative support to officers in the team.

About You

You must be well organised and methodical, with excellent attention to detail and the ability to remain calm under pressure. The role will involve daily contact with senior staff and colleagues across the University, often in circumstances of strict confidentiality. Excellent communication skills, tact and discretion are vital in this role as is a positive attitude to work.

Application Process

To apply, please upload the following in PDF format:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on 25 March 2025

Interviews will take place on week commencing 31 March 2025, and will be held face to face.

Advert information