Senior End User Support Analyst & Event Support

ABOUT US

Transforming lives through excellent education

London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.

Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.

ABOUT THE POST

The Information and Technology Services (ITS) department at London Metropolitan University is seeking to appoint a motivated and talented individual for the position of Senior End User Support Analyst and Event Support within the Service Support team.

The successful candidate will be responsible for providing technical support to academic and professional services colleagues, as well as to students. They will work in a dynamic and responsive team, helping to maintain and develop key IT services. Previous experience in an IT/AV support role and in managing live events is essential.

The ideal candidate will possess excellent communication skills, along with flexibility, adaptability, strong customer service abilities, and a high attention to detail. They should be able to effectively prioritize tasks and be an effective team player who enjoys working in a busy and challenging environment while maintaining a calm and collaborative demeanour.

In this role, the appointee will act as the primary technical liaison, providing support through in-person, phone, and remote channels. This includes maintaining desktops, laptops, audio-visual equipment, video conferencing tools, specialized equipment, and other peripherals used by academic and administrative staff, as well as students. Additionally, they will provide specialist advice and practical contributions to the design, development, and implementation of existing and new University AV and digital media systems and services to support learning, teaching, research and business engagement.

Closing Date: Monday, 31 March 2025

HOW TO APPLY

To apply, please click on the Apply button.

The University is committed to equality, diversity and inclusion. Further information is available at https://www.londonmet.ac.uk/about/equality-and-diversity/.

If you have a query, or experience any difficulties with the application process, please contact us by email at: recruitment@londonmet.ac.uk quoting the job reference number.

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