Process Improvement Analyst

About the Role

The role of the Process Improvement Analyst is to support the delivery of the Process Improvement Framework, working with projects and BAU activities to deliver process outcomes that drive business change.

About You

As a Process Improvement Analyst you will report to the Professional Services Improvement Lead within the Strategy Delivery Office. Working collaboratively across a broad range of University’s Directorates, Faculties and Schools, you will deal with the day-to-day aspects of discovering, validating, documenting, and communicating business-process-related knowledge through modelling, simulating, and analysing current and future states.

About the Department

Process & Service Improvement, as a core discipline, is new to Queen Mary, as an embedded BAU activity. The vision is for the Service Improvement team to be highly visible and accessible to all internal university functions & customers providing an internal service to Queen Mary, working closely with existing staff (subject matter experts). The team will be function agnostic, taking a best for organisation approach, ensuring adherence to pre- determined design principles, with a strong focus on tangible benefits:

• Cash (saving or cashflow improvement) – this may be realised or reallocated to more value adding activities.
• Improved service (to academic service and to internal customers).
• Improved capacity for growth through greater efficiency.
• Empowerment of staff to address and not escalate issues.
• Improving staff/student satisfaction.
• A combination of measures.

The focus of the team will be to support a culture of process ownership, collaboration, and process improvement.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

To apply, please click on the ‘Apply’ button above.

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