Faculty IT Support Specialist

About us

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

About the role

This is a fantastic opportunity to join UCL’s Information Services Division (ISD) we are recruiting a Faculty IT Support Specialist for the Engineering Science Faculty.

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

This post is in ISD Faculty IT & Partnering which provides local specialist desktop support from 2^nd line to 3^rd line, being the first point of contact for faculty staff specialist needs.

Responsibilities include asset management of client devices, software and hardware upgrades, 3rd party vendor liaison and procurement of hardware including specialist lab equipment.

The post holder will be expected to contribute to customer facing documentation and assist with the maintenance and troubleshooting of our virtual application deployment service.

The post will report to the Head of IT for Engineering, working onsite where our customers and infrastructure is based.

About you

The successful candidate will have high level of knowledge and experience in a number of core competencies, including client devices, operating systems (Windows/Apple O/S), networking protocols, standard software packages, Active Directory, printers, file storage systems.

Based on your experience and expert knowledge, the candidate will be expected to specialise in one of the following disciplines: End user and server hardware, Lab/Scientific IT, Research Applications, Network/Security, Advanced OS support, Office 365 development and Application packaging and deployment.

As well as possessing the necessary technical knowledge, you should have the ability to work under pressure, manage competing priorities and excellent customer service skills. Having excellent communication skills to relay technical information to non-technical academic staff and students. You will be building working relationships with key stakeholders in the department and be the first point of contact for IT related matters.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

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